Filing a Complaint
The South Metro Denver REALTOR® Association (SMDRA) is a professional trade association representing the interests of real estate professionals in the South Metro Denver area.  It is one of the largest local REALTOR® Associations in the state of Colorado which has been granted the charter to use and monitor usage of the term “REALTOR®” by the National Association of REALTORS® (NAR).  REALTOR® is a registered mark which identifies a professional in real estate who subscribes to a strict Code of Ethics as a member of the REALTOR® Association.

The Code of Ethics is universally recognized by practitioners, lawyers and laymen alike as the measure of professionalism in real estate.  Every REALTOR® is required to take ethics update training every four years.  However, in the unfortunate event you have a complaint  against a SMDRA member based on a possible violation of the REALTOR® Code of Ethics; please contact Melissa Maldonado, Professional Standards Administrator at 303-797-3700 ext.11 or at melissa@smdra.com.  Please understand that SMDRA administers the complaint or arbitration process and can answer procedural questions, but cannot give legal or other advice.

For more information on the ethics complaint process or arbitration process, please visit our professional standards portion of the website.  Please keep in mind the following if you choose to file an ethics complaint:

  • Only REALTORS® are subject to the Code of Ethics of the National Association of REALTORS®.

  • If the real estate professional (or their broker) you are dealing with is not a REALTOR®, your only recourse may be the state real estate licensing authority or the courts. Boards and associations of REALTORS® determine whether the Code of Ethics has been violated, not whether the law or real estate regulations have been broken. Those decisions can only be made by the licensing authorities or the courts. If you would like to file a complaint regarding possible license law violation with the Colorado Real Estate Commission, you may contact them at (303) 894-2166 or at http://www.dora.state.co.us/

  • Boards of REALTORS® can discipline REALTORS® for violating the Code of Ethics. Typical forms of discipline for ethical violations include attendance at courses and seminars designed to increase REALTORS®' understanding of the ethical duties or other responsibilities of real estate professionals. REALTORS® may also be reprimanded, fined, or their membership can be suspended or terminated for serious or repeated violations. Boards and associations of REALTORS® cannot require REALTORS® to pay monetary awards to parties filing ethics complaints; cannot award "punitive damages" for violations of the Code of Ethics; and cannot suspend or revoke a real estate professional's license.

Consumer Main
Code of Ethics
Complaint Packet
Pro Standards Info
 

South Metro Denver REALTOR® Association
 7899 South Lincoln Court
Littleton, Colorado  80122
Phone: 303-797-3700
Fax: 303-797-0109